Your privacy is not an afterthought at melbat — it's built into how the platform works. This policy explains exactly what data we collect, why we collect it, and how we keep it safe.
Six core principles guide how melbat handles your personal data — from the moment you register to every transaction you make.
All data transmitted between your device and melbat is protected with 256-bit SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.
Melbat stores your personal data on secured servers with restricted access. Only authorised personnel with a legitimate operational need can access player data, and all access is logged and audited.
Melbat does not sell, rent, or trade your personal information to third-party marketers. Your data is used only for the purposes described in this policy — nothing more, nothing less.
Melbat only collects the data that is genuinely needed to operate the platform, verify your identity, process payments, and comply with legal obligations. We don't collect data just because we can.
You have the right to access, correct, or request deletion of your personal data at any time. Melbat makes it straightforward to exercise these rights by contacting our support team.
Some of your data is used to detect and prevent fraud, money laundering, and other illegal activity. This protects not just melbat, but every player on the platform from bad actors.
This Privacy Policy explains how melbat ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors who use the melbat platform, including the website and mobile app. By registering an account or using any part of the melbat platform, you agree to the practices described in this policy.
Melbat is committed to handling your personal data with care and transparency. We understand that privacy matters deeply to our players in Bangladesh, and we take that responsibility seriously. This policy is written in plain language so you can understand exactly what happens to your data — no legal jargon designed to confuse.
This Privacy Policy should be read alongside the melbat Terms and Conditions and Responsible Gaming policy, both of which contain additional information relevant to your use of the platform.
Key point: Melbat will never sell your personal data to third parties for marketing purposes. Your information is used only to operate the platform, verify your identity, process payments, and comply with legal obligations.
Melbat collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third parties involved in payment processing and identity verification. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Email address, phone number | Registration form, account settings |
| Financial Data | Payment method details, transaction history | Deposit and withdrawal processes |
| Technical Data | IP address, device type, browser, operating system | Automatically via cookies and server logs |
| Usage Data | Pages visited, bets placed, games played, session duration | Automatically via platform analytics |
| Communications Data | Support chat logs, emails sent to melbat | Customer support interactions |
Melbat does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes.
Every piece of data melbat collects has a specific purpose. We do not collect data speculatively or hold onto information longer than necessary. The main ways melbat uses your personal data are:
Marketing communications: Melbat will only send you promotional emails or messages if you have explicitly opted in. You can unsubscribe at any time through your account settings or by contacting support.
Melbat processes your personal data on one or more of the following legal grounds, depending on the specific purpose:
Melbat does not sell, rent, or trade your personal data. However, we do share data with carefully selected third parties where necessary to operate the platform. All third parties who receive your data are required to handle it securely and in accordance with applicable privacy laws.
Your assurance: Melbat never shares your data with advertisers, data brokers, or any party whose purpose is to market unrelated products or services to you.
Melbat uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit the melbat website or use the app.
The types of cookies melbat uses include:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the melbat platform.
Melbat retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The general retention periods melbat applies are:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML and KYC legal requirements |
| Transaction records | 5 years from transaction date | Financial and tax compliance |
| Customer support records | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical and usage data | 13 months from collection | Platform analytics and fraud detection |
| Marketing consent records | Until consent is withdrawn | Proof of consent for communications |
When data is no longer required, melbat securely deletes or anonymises it so it can no longer be linked to you as an individual.
Melbat takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights or freedoms, melbat will notify you and relevant authorities as required by law, without undue delay.
Your role in security: You also play a part in keeping your data safe. Use a strong, unique password for your melbat account, enable any available two-factor authentication, and never share your login credentials with anyone.
As a melbat player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the melbat support team with your request. We will respond within a reasonable timeframe and at no charge for standard requests.
Melbat is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use melbat or provide any personal information to us.
If melbat becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on melbat, please contact our support team immediately so we can investigate and take appropriate action.
The melbat platform may contain links to other pages within the site. This Privacy Policy applies only to the melbat platform itself. Melbat does not link to external third-party websites, and this policy does not cover any external services you may access independently.
If you interact with any third-party payment provider or identity verification service as part of using melbat, those providers operate under their own privacy policies. Melbat selects partners carefully and requires them to meet high data protection standards, but we are not responsible for their independent privacy practices.
Melbat may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "last updated" date.
For significant changes that materially affect how your data is used, melbat will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of melbat after any update constitutes acceptance of the revised Privacy Policy.
We recommend reviewing this page periodically, especially if you have been away from the platform for a while. If you have questions about any changes, contact our support team before continuing to use the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or how melbat handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and aim to respond promptly.
For requests to access, correct, or delete your personal data, please contact us via email with the subject line "Data Request" and include your registered account details so we can locate your records efficiently.
Response time: Melbat aims to respond to all privacy-related requests within 5 business days. Complex requests, such as full data exports, may take up to 30 days to fulfil.